Recover your password
Request a reset link for your ChildQix account.
Password recovery uses the email on your ChildQix account. The reset link lets you choose a new password.
Before you start
- Access to the inbox for your account email.
- An internet connection.
Steps on Web
Step 1. On the sign-in page, choose Forgot your password?
Step 2. Enter your account email and submit the reset request.
Step 3. Open the reset email and follow its link. Enter and confirm your new password, then sign in again.
What happens next
You can sign in with your new password. Password changes end other sessions and mobile access, so your other devices may ask you to sign in again.
If something gets in the way
The reset email has not arrived. What should I check?
Check the address for typing errors and look in spam or junk. If delivery is delayed, wait before requesting another link. Never send your password to support or to the center.
The link is no longer valid. What next?
Request a fresh reset link and use the latest email. Resetting a password does not restore a revoked business membership.
Still stuck?
If this is about a child, an invoice or who can see what, your center holds those records and can answer faster than we can. For a sign-in problem or an app fault, write to us with the screen and the error message — never passwords or private child records.