Recover your password
Request a reset link for your ChildQix account.
Password recovery uses the email on your ChildQix account. The reset link lets you choose a new password.
Before you start
- Access to the inbox for your account email.
- An internet connection.
Steps on Android
Step 1. On Sign in, choose Forgot your password?
Step 2. On Reset your password, enter your account email and tap Send reset link.
Step 3. Open the reset email, follow its link in your browser and set a new password. Return to the app and sign in.
What happens next
You can sign in with your new password. Password changes end other sessions and mobile access, so your other devices may ask you to sign in again.
If something gets in the way
The reset email has not arrived. What should I check?
Check the address for typing errors and look in spam or junk. If delivery is delayed, wait before requesting another link. Never send your password to support or to the center.
The link is no longer valid. What next?
Request a fresh reset link and use the latest email. Resetting a password does not restore a revoked business membership.
Still stuck?
If this is about a child, an invoice or who can see what, your center holds those records and can answer faster than we can. For a sign-in problem or an app fault, write to us with the screen and the error message — never passwords or private child records.