6 guides are open to everyone — the ones you need when you cannot get in. The other 29 live inside your center, where they know your rooms, your roles and your fees.
Looking for attendance, invoices or daily reports? Sign in — those guides are in your center's library.
These are the problems you cannot solve from inside the app, because the app is the thing you cannot reach.
Check the file format, size, permission and current record before retrying.
Read guide CommunicationSet email and push preferences, then open the secure record from your inbox.
Read guide Your accountReview shared account settings, sign out other devices and submit a verified deletion request.
Read guide Your accountRequest a reset link for your ChildQix account.
Read guide TroubleshootingCheck queued attendance and care changes before repeating or signing out.
Read guide Getting startedUse your own account and open the center you belong to.
Read guideSign in and the library only shows what applies to you — your role, your rooms, the children you are linked to.
8 topics · 35 guides · 6 open to everyone
Most people land on this page from a notification. Here are the three things they are usually trying to do.
Your center creates your account and links your child — we cannot add you ourselves. If you have never had an invitation, ask them. If you have, reset your password.
Recover your passwordEmail subjects and push alerts keep child names and private care details out of previews. The email itself may name your child. Follow its instructions to open the linked record or an attached invoice for the details.
Notifications and missing alertsReceipts and a year-end statement of what you paid are in the app, for Form 2441 and dependent care FSA claims. Your center's EIN is on them.
Sign in to downloadYour center manages the records and controls who can access them. Start with their team for questions about a child, an invoice or permissions.
Your child's care, an invitation, access for another guardian, an invoice or a question about the day. They can also fix most of it faster than we can.
Signed in, their email address is on your center's help page.
Sign-in problems, an app error, a page that will not load, or something in a guide that is wrong.
support@childqix.comTell us what you were doing and what you saw. Please do not send passwords, children's details, private messages or screenshots containing private information.